Verification and AML

Why do you verify players?

1.1 We can only accept you if gambling is allowed by the law where you play. Canadian rules on age and identity checks and on stopping money laundering also apply to us, so we need to confirm exactly who you are.

1.2 Verification helps prevent underage gambling, fraud, payment with stolen payment details, and any attempt to move criminal money through casino accounts.

1.3 Verification happens before your first deposit. More checks can come later, for example ahead of a withdrawal or when you update your details.

What happens if my checks fail?

2.1 Deposits, play and withdrawals pause until the issue is resolved.

2.2 Document unreadable, expired or not matching the details on your account? We email you to explain the issue so you can send a replacement.

2.3 If we find false or altered documents, confirm a player is under 19 or detect play from a place where we do not accept players, we close the account. Winnings tied to that activity are void.

2.4 Where Canadian law demands it, we pass information to the appropriate authorities.

How do you confirm my identity and age?

3.1 When you register, provide your date of birth, home address, full legal name and a working email. Each detail has to be accurate and match your ID exactly.

3.2 We first check your details electronically against trusted data sources. Most players are verified this way without sending anything.

3.3 Where the electronic check falls short, we request the following:

• Identity: a valid photo ID from a government body, like a passport, a Canadian driver's licence or a provincial or territorial photo ID card
• Address: one document from the past few months, such as a government-issued letter, a bank statement or a bill from a utility, that shows your name and current home address
• Payment ownership: an e-wallet or online banking screenshot that displays your name, or an image of your Visa or Mastercard card face, with every number covered except the first and last

3.4 We also confirm your location through geolocation before deposits and during play.

Are players screened against sanctions lists and public office records?

4.1 We screen every account against international and Canadian sanctions lists at opening, then repeat the screening regularly.

4.2 We also screen for PEPs (politically exposed persons), meaning anyone currently or formerly in a senior public post, and the family members and close contacts of such people. PEPs can still play here, but their accounts go through enhanced checks and need senior staff approval.

4.3 Where we confirm a match against a sanctions list, we freeze the account and take any action the law requires.

Why might you need to know the source of my funds?

5.1 Source of funds means where your deposited money comes from, such as a salary, savings, an inheritance or selling a property.

5.2 We ask when deposits are large or rapid compared with your profile, when a player is politically exposed or when activity looks unusual.

5.3 Typical evidence: payslips, bank statements or tax documents. Play stays paused until we are satisfied.

Do checks stop after sign-up?

6.1 No. We monitor transactions and play on an ongoing basis.

6.2 We look closely at money that goes in and comes out with barely any wagering, linked or duplicate accounts, third-party payment methods and details that change often.

6.3 Deposits must come from cards and accounts that belong to you. Withdrawals go back to Interac e-Transfer, Visa or Online Banking / Trustly, matching your deposit method where it supports payouts.

6.4 When a document expires, we ask for an updated one.

What records do you hold, and which authority do you report to?

7.1 We keep identity records, check results and transaction history for the period Canadian law sets, stored securely as described in How We Handle Your Data.

7.2 We file suspicious transaction reports with Canada's financial intelligence authority as required.

7.3 If such a report is made, we are forbidden by law from letting any player know.

7.4 Our team receives training to recognize money laundering risks and escalate them.

Who do I contact with documents or questions about verification?

8.1 Email help@lamalbaiecasino.app with clear colour images of every page we request, all four corners visible.

8.2 Include your account username so we can match the documents quickly. We confirm the outcome by email.