Terms & Conditions
Do these terms apply to me?
1.1 These Terms & Conditions form the contract between La Malbaie Casino and you. By signing up, funding your account or betting with us, you agree to them.
1.2 Our Responsible Gaming, Verification and AML, and Age Verification pages form part of this agreement.
Which rules apply to bonuses?
2.1 All promotions are governed by our Bonus Terms. This covers the welcome offer, the free-to-play daily prize game and La Malbaie Rewards.
2.2 If a promotion's details conflict with these terms, the Bonus Terms decide for that promotion.
Who owns the site and the games?
3.1 La Malbaie Casino, or the firms that grant us licences, own our brand name, logos, website layout, written content and artwork. Ownership of each game stays with the studio that developed it.
3.2 You need our prior written consent before you copy, scrape, resell or reuse any part of it.
How do I make a complaint?
4.1 Email help@lamalbaiecasino.app with the date, your username, the affected game or transaction and an explanation of what went wrong.
4.2 Every complaint gets a full check. We reply by email and explain why we reached our decision.
4.3 Including screenshots and the transaction details lets us examine your case more quickly.
Are multiple accounts allowed?
5.1 No. One account per person.
5.2 Sign up with true personal details and keep them current whenever something changes. We close any account opened with false details or in another person's name.
5.3 Identity checks (KYC) and a location check must clear before we process your first deposit. Your password stays with you alone. Anything done through your account counts as your own action, and you are accountable for it.
Which law applies?
6.1 This agreement, and any disagreement arising from it, is governed by Canadian law along with the law of the place in Canada where you reside.
How do the games work?
7.1 Each game's info screen shows its rules and paytable. Please check them before you play.
7.2 Results in RNG games come from random number generators tested by eCOGRA / GLI. Live games are run by real dealers on a camera stream, and the outcome logged by the live studio stands as final.
7.3 A malfunction cancels every bet and win it touches. Stakes on a cancelled round are put back into your balance.
Who can play?
8.1 To play, you need to have turned 19 and be physically present in Canada.
8.2 You can only play with us from a jurisdiction where the law permits online gaming. Using a VPN or a similar tool to hide where you are is not allowed.
8.3 Self-excluded players are not permitted to play.
Can these terms change?
9.1 These terms get updated when laws change or when our game lineup or payment options shift. Every revision appears here with its date, and important updates reach you by email.
9.2 Playing on after an update takes effect counts as accepting the new version. Don't agree? Stop playing and write to us by email so we can close your account.
What is not allowed?
10.1 You must not:
- collude with other players or share accounts
- use scripts, bots or any automated program to play for you
- use stolen cards or make false chargebacks
- launder money or play on behalf of someone else
- exploit faults or errors in games or on the site
- abuse or threaten our staff
10.2 When we detect this activity, we can cancel the bets concerned, keep back any winnings they produced and shut the account. We also notify the authorities if the law demands it.
How do deposits and withdrawals work?
11.1 Canadian dollars (CAD) is the currency used for your balance, your bets and all payments.
11.2 Deposit with Interac e-Transfer, Visa, Mastercard, Apple Pay, Google Pay, Online Banking / Trustly or AstroPay. The minimum deposit is C$10.
11.3 Withdraw with Interac e-Transfer, Visa or Online Banking / Trustly. There is no minimum withdrawal, and we state no limits on withdrawals.
11.4 Most payment methods deliver your withdrawal in between 1 hour and 4 hours. For bank wires, allow a maximum of 12 hours.
11.5 Zero fees from us on every deposit and every withdrawal.
11.6 All payment accounts you use must carry your name. We return withdrawals to one of your deposit methods whenever we can. Identity verification may be required before a payout.
How far does the casino's liability go?
12.1 We operate the site with reasonable care. If you lose out because of faults with your own device or your internet connection, hold-ups at outside payment processors, or events beyond our control, we carry no liability.
12.2 For any claim, the most we pay is the stakes and balance tied to it.
12.3 Any consumer protection under Canadian law that cannot legally be excluded continues to apply.
How do I contact you?
13.1 Contact us by email at help@lamalbaiecasino.app, the single channel we use for support. Send your message from the email you registered with so we can pull up your account fast.