Responsible Gaming

What does La Malbaie Casino do to keep play safe?

1.1 Our slots, live tables and daily prize game are meant for adults who play for fun. Gambling always costs money, so we provide tools that keep you in control of your spending and your time at play.

1.2 Playing here requires gambling to be legal in your location. Under Canadian rules we verify age and ID and screen for money laundering. You must be 19+ to play.

1.3 We watch for warning signs like chasing losses or a sharp jump in deposits. If we spot them, we contact you by email and may put limits in place to keep you safe.

How do I know whether my gambling is still under control?

2.1 Try the self-assessment quiz found in your account area. Its short, direct questions cover your habits, and you get a plain result right away.

2.2 Watch for these signs:

• using money you need for food, rent or bills
• playing to win back what you lost
• hiding your play from the people close to you
• becoming restless or irritable after you stop

2.3 If the quiz result or any of these signs concerns you, switch on the tools below or contact one of the free services listed further down.

Which tools can I switch on myself?

3.1 Caps on deposits, wagering and stakes. Set a top deposit amount, a top wagering total for a time window you pick, and a maximum single stake. Each one can run daily, weekly or monthly, straight from your account settings.

3.2 Reality checks. During a session, we show a pop-up with your playing time and whether you're up or down. Decide from there: keep going or log out.

3.3 Time alerts. Set the session length you want. Once that time is up, an on-screen alert lets you know.

3.4 Cooling-off. Take a pause of 24 hours minimum, 6 weeks maximum. During that time, deposits are off, games stay locked and promotions pause.

3.5 Self-exclusion. Need more than a short break? Pick this. Your account stays locked until the chosen period ends, all marketing stops and there is no early unlock.

3.6 Account closure. Want to close your account permanently? Just email us. Any balance still on it is paid to a withdrawal method you've already saved.

3.7 Verification and location checks. Deposits open only once we've checked your ID, confirmed your age of 19+ and approved your location.

How do you protect minors?

4.1 Only people who are 19 or older can open an account. Age is confirmed before any deposit, and our Age Verification page sets out the full process.

4.2 Lock your devices, never let a browser save your password on a family computer and think about blocking software such as Gamban / GamBlock if children live in your home.

When does a limit change take effect?

5.1 Lowering a limit applies instantly.

5.2 Higher or removed limits take a 24-hour delay before they apply. Until then, the existing limit still holds, and you can call off the increase.

5.3 Self-exclusion and cooling-off breaks always run for the full period once active. There is no way to cut one short.

Where can I get free support?

6.1 These services are free, confidential and independent of us:

• GameSense
• ConnexOntario
• 211 Alberta
• Gamban / GamBlock, programs you install on your devices to stop gambling websites and apps from loading

6.2 Search for these organisations by name to find their current contact options.

How do I reach you about safer play?

7.1 Send an email to help@lamalbaiecasino.app with Responsible Gaming as the subject. Our reply comes by email.

7.2 We can set limits for you, start a cooling-off period, arrange self-exclusion or close your account. Just tell us what you need.